Delivery, Returns & Refunds

Delivery Details

Most Invisibags are made to order, so please wait up to 2 weeks for your bag to be made and shipped to you. Usually though we have extra stock on hand and can get your bag to you much sooner.

Parcels are sent out via Royal Mail parcels service. This service takes 3 - 5 days.

Returns & Refunds

We want you to be 100% happy with your order, so if you are not, please tell us via the contact page on our website.

Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival. 

All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.

Shipping charges will only be refunded in the case that the error was at our end.

All refunds, including any refunds for return of shipping charges, will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

If you give us the wrong address or move to a new home without notifying us and your package gets returned, we will not call you an idiot or flog you. We will just charge you for shipping it to the correct location.